We called Milam Plumbing about our no hot water problem and talked to Tina Howard. Now it was cold outside, so it was no time to be running out of hot water for the showers. Tina was so nice, very helpful and professional and caring about our no hot water problem. Our hot water heater was 18 years old and just quit. We decided it did not owe us anything. We asked Tina to set up an appointment for (MPI) Milam Plumbing to come out and install a new hot water heater. We took pictures of the area where the old water heater was at and messaged them to her on their cell phone so as the service guys would have an idea of what they would be dealing with. Well Thomas Morrisey and Patrick Fennessy were the service guys that came out to remove our old water heater and to install the new water heater that they picked up and brought with them. Thomas and Patrick were nice, clean, respectful, polite, and very professional young men. Thomas' and Patrick's mannerism in our opinion really reflects from their good raising and of them wanting to do a good job. Our old water heater was in a closet in our utility room. We had Thomas and Patrick install the new water heater in the garage on a platform. All of the work was done beautifully and ahead of time. They cleaned up everywhere behind themselves. Thomas explained everything to us really well also. We could not be anymore prouder of the work done by Tina Howard, Thomas Morrsey, and Patrick Fennessy of (MPI) Milam Plumbing. We also highly recommend Tina Howard, Thomas Morrsey, Patrick Fennessy and Milam Plumbing of MPI for your plumbing needs.Louis Edward and Frankie Mae Saunders Burgaw, NC 28425